{"id":23,"date":"2018-11-03T23:36:37","date_gmt":"2018-11-03T21:36:37","guid":{"rendered":"https:\/\/inforeal.eu\/ir\/?page_id=23"},"modified":"2025-03-03T12:49:48","modified_gmt":"2025-03-03T10:49:48","slug":"it-services","status":"publish","type":"page","link":"https:\/\/inforeal.eu\/ir\/it-services\/","title":{"rendered":"IT Services"},"content":{"rendered":"<p>I\u2019m an IT Consultant with main focus on QA Management, Technical Operations, Release Management and Project Management with more than 26 years of experience in consulting, project management and software testing. I hold a diploma in Computer Science from the University of Karlsruhe, Germany (\u201cDiplom der Informatik\u201d) and was involved in various projects in Germany, Austria, Switzerland and Greece.<\/p>\n<p>I currently run <a href=\"https:\/\/www.neunen.com\" rel=\"noopener noreferrer\" target=\"_blank\">Neunen PC<\/a> as Managing Partner. Neunen was founded in Thessaloniki, Greece in January 2020. <\/p>\n<p>Software QA is my passion that&#8217;s why I have a special eye for keeping QA processes throughout the software development life cycle in order to deliver high quality software that rocks. I have always in mind to achieve sustainably high availability of information systems throughout their development in agile frameworks and their complete life cycle. In the projects I am also keen in addressing business needs within various technical teams and always enjoy working with international scrum teams, onsite as well as distributed.<\/p>\n<p>I am also an ISTQB\u00ae Certified Tester, Foundation Level (CTFL) and ISTQB\u00ae Certified Tester, Foundation Level Extension, Agile Tester (CTFL-AT), and hold a Professional Scrum Master PSM I certification as well as Professional Scrum Product Owner PSPO I from Scrum.org.<\/p>\n<p>I speak fluently Greek and German, excellent English and have good knowledge in Spanish.<\/p>\n<p>Check out the projects I have worked on in the past.<\/p>\n<p><!--more--><\/p>\n<hr \/>\n<p><strong><img loading=\"lazy\" class=\" wp-image-181 alignleft\" src=\"https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2021\/01\/neunen-small.png\" alt=\"NEUNEN\" width=\"83\" height=\"83\" \/>Neunen PC: Managing Partner<\/strong><\/p>\n<p><strong>Jan 2020 \u2013 Present in Thessaloniki, Greece &amp; Munich, Germany<\/strong><\/p>\n<ul>\n<li>IT Consulting<\/li>\n<li>Project Management<\/li>\n<li>QA Management incl. Test Automation<\/li>\n<li>Release Management incl. Bugfixes<\/li>\n<li>Digital Transformation<\/li>\n<li>Risk Management<\/li>\n<li>Agile Coaching<\/li>\n<li>Software Development<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><img loading=\"lazy\" class=\"wp-image-176 alignleft\" src=\"https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/EON-150x150.png\" alt=\"E.ON\" width=\"50\" height=\"50\" srcset=\"https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/EON-150x150.png 150w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/EON-300x300.png 300w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/EON-220x220.png 220w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/EON.png 400w\" sizes=\"(max-width: 50px) 100vw, 50px\" \/> <\/strong><strong>E.ON: Technical Operations &#8211; Release Management<\/strong><\/p>\n<p><strong>Dec 2017 \u2013 Present in Munich, Germany<\/strong><\/p>\n<ul>\n<li>Technical and operations coordination of online activities for high-availability applications<\/li>\n<li>Conciliator between service providers, scrum based enhancement teams and product owner on business end for Incident &amp; Problem management<\/li>\n<li>Technical tracking of SLA fulfillment of products and creation of reports<\/li>\n<li>Testing &amp; monitoring of web applications<\/li>\n<li>Change &amp; release planning including tracking if business approvals and scheduling with pre-products<\/li>\n<li>Schedule on-call duties and handover of incidents from\/to on-call<\/li>\n<li>Technical documentation of application environment &amp; planning of environment usage<\/li>\n<li>Support of service enabling and goLive planning processes<\/li>\n<\/ul>\n<hr \/>\n<p><strong><img loading=\"lazy\" class=\" wp-image-181 alignleft\" src=\"https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/COMQUENT-150x150.png\" alt=\"COMQUENT\" width=\"83\" height=\"83\" srcset=\"https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/COMQUENT-150x150.png 150w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/COMQUENT-300x300.png 300w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/COMQUENT-220x220.png 220w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/COMQUENT.png 400w\" sizes=\"(max-width: 83px) 100vw, 83px\" \/>Comquent GmbH: IT &amp; E-Commerce Management, QA Specialist<\/strong><\/p>\n<p><strong>Jun 2016 \u2013 Jan 2020 in Munich, Germany<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" class=\"wp-image-183 alignleft\" src=\"https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/Toolineo-150x150.png\" alt=\"Toolineo\" width=\"50\" height=\"50\" srcset=\"https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/Toolineo-150x150.png 150w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/Toolineo-300x300.png 300w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/Toolineo-220x220.png 220w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/Toolineo.png 400w\" sizes=\"(max-width: 50px) 100vw, 50px\" \/><strong>Toolineo GmbH &amp; Co. KG: QA Specialist, Contract via Comquent GmbH<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Jun 2016 \u2013 Nov 2017 in Wuppertal, Germany<\/strong><\/p>\n<ul>\n<li>Analysis of requirements and specifications<\/li>\n<li>Creation of testcases in ordert o validate new functionalities, components and interfaces<\/li>\n<li>Expense estimation for the creation and execution of software test cases<\/li>\n<li>Execution of software tests and subsequent analysis and reporting of the results<\/li>\n<li>Error management and identification of error sources<\/li>\n<li>Close cooperation with the software development teams and the project management<\/li>\n<li>Support of user acceptance tests<\/li>\n<\/ul>\n<hr \/>\n<p><img loading=\"lazy\" class=\" wp-image-186 alignleft\" src=\"https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/nea-propontida.jpg\" alt=\"nea propontida\" width=\"50\" height=\"78\" \/><strong>Municipality of Nea Propontida: IT Manager<\/strong><\/p>\n<p><strong>Jan 2011 \u2013 May 2016 in Nea Moudania, Greece<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Project management of various projects<\/li>\n<li>Test lead for beta testing and User Acceptance Tests for delivered programs and updates<\/li>\n<li>Inspection and approval of IT projects<\/li>\n<li>Head of the ICT department of the municipality<\/li>\n<li>Identification and assessment of municipality needs for new software and hardware<\/li>\n<li>Recording of technical requirements<\/li>\n<li>Writing of call for offers and technical evaluation of offers<\/li>\n<li>Contact and coordination of external service partners<\/li>\n<li>Introduction of new technologies in the public service<\/li>\n<li>Installation, parameterization and maintenance of all programs necessary for the operation of the municipality<\/li>\n<li>Development and maintenance of the website of the municipality<\/li>\n<li>System administration: PC-, Server-, telecommunications and network infrastructure maintenance<\/li>\n<li>Training and support of the employees<\/li>\n<\/ul>\n<hr \/>\n<p><img loading=\"lazy\" class=\" wp-image-189 alignleft\" src=\"https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/moudania.gif\" alt=\"moudania\" width=\"50\" height=\"80\" \/><strong>Municipality of Moudania: System Administrator<\/strong><\/p>\n<p><strong>Jun 2006 \u2013 Dec 2010 in Nea Moudania, Greece<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Project management of various projects<\/li>\n<li>Test lead for Beta testing and User Acceptance Tests for delivered programs and updates<\/li>\n<li>Inspection and approval of IT projects<\/li>\n<li>System administration: PC-, Server-, telecommunications and network infrastructure maintenance<\/li>\n<li>Installation, parametrization and maintenance of all programs necessary for the operation of the municipality<\/li>\n<li>Development and maintenance of the website of the municipality<\/li>\n<li>Training and support of the employees<\/li>\n<\/ul>\n<hr \/>\n<p><img loading=\"lazy\" class=\" wp-image-192 alignleft\" src=\"https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/epsilon-150x150.png\" alt=\"epsilon\" width=\"50\" height=\"50\" srcset=\"https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/epsilon-150x150.png 150w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/epsilon-300x300.png 300w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/epsilon-220x220.png 220w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/epsilon.png 400w\" sizes=\"(max-width: 50px) 100vw, 50px\" \/><strong>EpsilonNet SA: IT Support <\/strong><\/p>\n<p><strong>Oct 2005 \u2013 May 2006 in Thessaloniki, Greece<\/strong><\/p>\n<ul>\n<li>Customer support for the Package Business (Accounting and salary management program)\n<ul>\n<li>Lead in Testing and quality assurance<\/li>\n<li>Support on site and\/or remote<\/li>\n<li>Installation and presentation of the software at the customer<\/li>\n<li>Writing of documentation, installation and user manuals<\/li>\n<\/ul>\n<\/li>\n<li>Additional tasks\n<ul>\n<li>Technical customer support for all software packages of the company<\/li>\n<li>Training of the customer<\/li>\n<li>Control, maintenance and support of the installations at the customer<\/li>\n<li>Installation, control and maintenance of ORACLE-installations at the customer<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<p><img loading=\"lazy\" class=\" wp-image-196 alignleft\" src=\"https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/metropolis-150x150.png\" alt=\"metropolis\" width=\"70\" height=\"70\" srcset=\"https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/metropolis-150x150.png 150w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/metropolis-300x300.png 300w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/metropolis-220x220.png 220w, https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/metropolis.png 400w\" sizes=\"(max-width: 70px) 100vw, 70px\" \/><strong>Metropolis Informatics SA: IT Consulting &amp; Support <\/strong><\/p>\n<p><strong>Sep 2002 \u2013 Oct 2005 in Thessaloniki, Greece<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Lead in Testing and quality assurance<\/li>\n<li>Coordination of customer support and personnel management<\/li>\n<li>Close cooperation with the software development teams<\/li>\n<li>Writing of documentation, installation and user manuals<\/li>\n<li>Installation and presentation of the developed software at the customer<\/li>\n<li>Preparation of presentations<\/li>\n<li>Coordination of creation of Crystal Reports for the customer<\/li>\n<li>Technical customer support<\/li>\n<li>Contact with the customers during all phases of the software development<\/li>\n<li>Training of the customer<\/li>\n<li>Control, maintenance and support of the installations at the customer<\/li>\n<li>Installation, control and maintenance of ORACLE-installations at the customer<\/li>\n<\/ul>\n<hr \/>\n<p><strong><img loading=\"lazy\" class=\"wp-image-198 alignleft\" src=\"https:\/\/inforeal.eu\/ir\/wp-content\/uploads\/2019\/07\/FZI.png\" alt=\"FZI\" width=\"50\" height=\"84\" \/>FZI Forschungszentrum Informatik: IT Consulting &amp; Support <\/strong><\/p>\n<p><strong>Sep 1998 \u2013 Aug 2000 in Karlsruhe, Germany<\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Coordination of the software development and personnel management<\/li>\n<li>Contact with the customers during all phases of the software development<\/li>\n<li>Analysis of customer requirements<\/li>\n<li>Architecture design of the customized systems to be developed<\/li>\n<li>Installation and demonstration of products at the customer<\/li>\n<li>Presentation of products in international conferences<\/li>\n<li>Technical customer support on all applications (commercial and custom made)<\/li>\n<li>Control, maintenance and support of the installations at the customer<\/li>\n<li>Installation, control and maintenance of ORACLE-installations at the customer<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>I\u2019m an IT Consultant with main focus on QA Management, Technical Operations, Release Management and Project Management with more than 26 years of experience in consulting, project management and software testing. I hold a diploma in Computer Science from the University of Karlsruhe, Germany (\u201cDiplom der Informatik\u201d) and was involved in various projects in Germany, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/inforeal.eu\/ir\/wp-json\/wp\/v2\/pages\/23"}],"collection":[{"href":"https:\/\/inforeal.eu\/ir\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inforeal.eu\/ir\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inforeal.eu\/ir\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/inforeal.eu\/ir\/wp-json\/wp\/v2\/comments?post=23"}],"version-history":[{"count":47,"href":"https:\/\/inforeal.eu\/ir\/wp-json\/wp\/v2\/pages\/23\/revisions"}],"predecessor-version":[{"id":230,"href":"https:\/\/inforeal.eu\/ir\/wp-json\/wp\/v2\/pages\/23\/revisions\/230"}],"wp:attachment":[{"href":"https:\/\/inforeal.eu\/ir\/wp-json\/wp\/v2\/media?parent=23"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}